Salesforce + LiveChat
Connect your LiveChat account to your Salesforce CRM. Configure any Salesforce object, populate it with data from your chats, automate object creation, and review a detailed log of everything the integration does.
Watch the demo below to see it in action.
AI chat analysis and extraction
Generate summaries, run sentiment analysis, or extract any parameter from a conversation with the built-in AI Extraction feature.
Every company uses Salesforce differently, so the integration is built to be flexible: it supports every Salesforce object and field, including custom ones, and populates them automatically with values from LiveChat.
Feature comparison
| Feature | Salesforce Free | Salesforce for LiveChat |
|---|---|---|
| AI Extraction | ❌ | ✅ |
| Chat Transcripts | ✅ | ✅ |
| Multiple SF Accounts | ❌ | ✅ |
| Objects | Leads, Contacts | All |
| Multi-Chat Tab System | ❌ | ✅ |
| Custom Objects | ❌ | ✅ |
| Fields | Pre-defined | All (Including Custom) |
| Automatic Field Population | ❌ | ✅ |
| Object Referencing | ❌ | ✅ |
| Automations | ❌ | ✅ |
| Email Notifications | ❌ | ✅ |
| Custom Variables | ❌ | ✅ |
| URL Parameters | ❌ | ✅ |
| Access Management | ❌ | ✅ |
| Sandbox Support | ✅ | ✅ |
| Price | Free | $5.99/Agent (Free Sandbox Version) |
Features
- HIPAA and GDPR support
- Every Salesforce object and field supported, including custom objects and fields
- Automatic field pre-population
- Advanced object referencing, including auto-matching of parent objects
- Multiple Salesforce accounts, including Sandbox
- Access management — limit access to specific LiveChat agents
- Support for all LiveChat data fields: custom variables, pre- and post-chat questions, and visitor metadata
- Automatic object creation when a chat ends
Need help?
Email us at support@darka.io. Feature requests are welcome too — we read every one.